Job Title: Social Value and Client Relationship Manager
Reports To: Head of Communications
Salary: £35,000 – £40,000 per annum
Hours: 8:30am – 5pm, Mon-Fri

Company Overview: Hercules PLC is a leading provider of labour supply, civil engineering, and specialist construction services across the UK. Committed to delivering quality and excellence, we also place a strong emphasis on creating positive social impacts and building lasting relationships with clients and communities.

Job Purpose: The Social Value and Client Relationship Manager will be responsible for driving Hercules’ social value agenda and fostering long-term, productive client relationships. This dual role requires an individual who can develop and implement social value initiatives aligned with community and stakeholder needs while ensuring that client expectations are met and exceeded.

Key Responsibilities:
Social Value
• Develop and implement social value strategies that align with Hercules’ business objectives and client priorities, focusing on local communities, sustainability, and social impact.
• Monitor and report on social value metrics, ensuring alignment with key industry benchmarks and client requirements (e.g., employment of local workers, apprenticeships, sustainability initiatives).
• Collaborate with internal and external stakeholders to identify opportunities for positive social impact, including workforce development, diversity and inclusion, and environmental sustainability.
• Lead community engagement efforts by working with local authorities, charities, schools, and other organisations to support initiatives such as training programs, employment support, and community regeneration.
• Report on social value contributions for tenders, bids, and ongoing contracts to ensure that Hercules meets and exceeds client expectations in this area.

Client Relationship Management
• Build and maintain strong relationships with key clients, acting as the primary point of contact and subject matter expert ensuring high levels of client satisfaction.
• Understand client needs and proactively offer solutions that support their project goals, ensuring that Hercules delivers value-added services.
• Lead client feedback initiatives, ensuring that Hercules is responsive to concerns and consistently seeks to improve service delivery.
• Work closely with the operations and delivery teams to ensure that client projects are completed on time, within budget, and to a high standard.
• Regularly attend client meetings to discuss project updates, identify areas for improvement, and foster ongoing collaboration.
• Contribute to bid and tender processes by aligning Hercules’ service offerings with client expectations and social value commitments.
Performance Monitoring & Reporting
• Track and measure the impact of social value initiatives and client satisfaction levels, providing regular reports to senior management.
• Prepare detailed reports for both internal use and client presentations, focusing on key achievements in social value and client satisfaction.
• Ensure compliance with client contracts regarding social value commitments and other key deliverables.

Collaboration & Leadership
• Work with cross-functional teams including HR, project managers, and marketing to deliver an integrated approach to social value and client relationship management.
• Lead and mentor teams involved in social value projects, ensuring alignment with business goals and stakeholder expectations.
Continuous Improvement
• Keep up to date with industry trends in social value and client relationship management, ensuring that Hercules remains a leader in both areas.
• Recommend and implement process improvements to enhance social value delivery and client relationship management.

Key Skills and Experience:
• Proven experience in a social value, client relationship, or stakeholder management role, ideally within the construction, infrastructure, or related sectors.
• Strong understanding of social value frameworks and sustainability practices in the construction industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and external stakeholders.
• Strong project management skills with the ability to prioritize tasks and manage multiple client accounts and social initiatives simultaneously.
• Demonstrable experience in preparing reports and presentations, with strong analytical skills.
• Ability to work collaboratively across different teams and departments.
• Knowledge of relevant legislation, including social value policies and client engagement best practices.

Qualifications:
• Professional certifications in social value, client relationship management, or sustainability are an advantage.

Hercules PLC values equality, diversity and inclusion. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applicants from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Hercules PLC is a keen supporter of the following organisations:
Armed Forces Covenant, which support members of the ex-military community including their families.
Fairness, Inclusion and Respect (FIR) working towards creating a better working environment for all.
Disability Confident (Committed)